Customer Care
Every experience at Velvet Circle Lux should feel effortless. Reach out — we're here for you.
Call Us
404-734-5909
Mon–Sat, 10am–6pm EST
Email Us
hello@velvetcirclelux.com
We respond within 24 hours
Visit Us
Westside Market Midtown
1530 Ellsworth Industrial BLVD
Suite #424, Atlanta, GA 30318
Store Hours
Monday – Saturday
10:00 AM – 6:00 PM
Closed Sunday
Common Questions
What is your return policy?
We accept returns on unworn, unused items with tags attached within 14 days of purchase. Final sale items, intimate apparel, and custom orders are non-returnable.
How do I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. You can also view your order status by logging into your account.
Do you offer gift wrapping?
Yes — every Velvet Circle Lux purchase arrives in our signature luxury packaging with gold tissue, a branded box, and a personalized note upon request.
Can I schedule a private shopping appointment?
Absolutely. Visit our Book a Styling page to reserve a one-on-one session with our team — in person or virtually.